Frequent questions

Got a question? We're here to help. If you can't find the answer here, email us at

Item availability
Although we make every effort to keep sufficient stock of items listed on our e-boutique, occasionally we do sell out of certain products. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

What is the estimated shipping time?
For orders shipped within Switzerland we estimate that it will take 1-3 business days for you to receive your order once the order has been despatched. For international orders, it will take approximately 5 working days to Europe, and from 5 to 14 working days to other countries.

What about customs and import duties?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We suggest that you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please note, we cannot accept returns on parcels where customers do not want to pay customs, so please research these charges before placing your order with us.

Can I pre-order an item?
Yes, you can. Please send us an email with the request.

Do you ship worldwide?
We sure do. For more shipping info, click here.